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  • customer experience

    5 SMS Marketing Mistakes and How to Avoid Them
    Omnichannel Customer Service: Method to Madness
    Guest Post: Multilingual Customer Support [Infographic]
    6 Small Business Tips for Tracking Customer Service Issues on the Cheap [Infographic]
    Customer-first: Lessons From Small Town Shop
    Why Creating a Customer-Obsessed Culture Shouldn’t be Your New Year’s Resolution
    Customer of the Future: As Told By Wall-E
    8 Customer Experience Experts: Best Practices - SmallBizCX Recap
    Always Be Amazing: A Lesson in Lombardi Time with Shep Hyken
    The Power of a Story: 4 Steps to Inspire Customer-Led Storytelling

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